How to Generate a HAR File

How to Generate and Send HAR Files for Troubleshooting

HAR (HTTP Archive) files are essential tools for tracking network requests between web browsers and websites. They are often used to diagnose browser errors. This guide details how to generate HAR files using Chrome, Firefox, Safari, and Edge.

Generating HAR Files

Chrome

1. Open Chrome and go to the page where the issue is occurring.
2. Click the More Actions Menu (...) > More tools > Developer Tools.
3. Select the Network tab.
4. Ensure recording is active (red button). If not, click to start recording.
5. Select Preserve Log box.
6. Click Clear Network Log to clear any existing logs from the network tab.
7. Navigate to the issue and reproduce it.
8. Click Export HAR (down arrow icon) to download and save the file using the option Save as HAR with Content.

Firefox

1. Open Firefox and go to the page where the issue is occurring.
2. Go to the page to be recorded, then click the Application Menu (...) > More tools > Web Developer Tools.
3. Select Network in the developer tools tab.
4. Navigate to the issue; the recording starts automatically.
5. Right-click in the File column > Save All as HAR, and save the file.

Safari

1. Open Safari and go to the page where the issue is occurring.
2. If the Develop menu is not visible in the menu bar, go to Safari > Settings > Advanced > Show Develop in the menu bar.
3. From the Develop menu, select Show Web Inspector > Network tab.
4. Navigate to the issue and reproduce it.
5. Click Export and save the file.

Edge

1. Open Edge and go to the page where the issue is occurring.
2. Click Settings and more Menu (...) > More tools > Developer tools > Network.
3. Ensure recording is active (red button). If not, click to start recording.
4. Navigate to the issue and reproduce it.
5. Click Export HAR (down arrow icon) or press Ctrl + S, and save the file.

Upload Methods

• Support Tickets: Attach the HAR file to your support ticket.
• Alternative Methods: Send the file via email to your Curiosity representative

Additional Resources

• For Chrome issues, see Google's Help Center: Capture web session traffic.
• For Firefox issues, see Firefox Source Docs: Network Monitor.
• For Safari issues, see the Safari User Guide: Use the developer tools in Safari.
• For Edge issues, see Microsoft Edge documentation: Inspect network activity.