This page contains steps that may help with troubleshooting your problems with VIP. This includes a FAQ section, some more detailed problems and solutions plus a link to our git hub discussion board, where you can find questions submitted and answered by the community.

FAQ

Q: I have an up to date licence for VIP however I get an error message saying the licence has expired

A: Try running VIP as an administrator, this will ensure VIP has the correct access to the licence file

Q: I have loaded a VIP flow and one of the activities is showing an error: Activity could not be loaded because of errors in XAML

A: This could be caused by not having the correct dll in the addons folder, normally located in C:\ProgramData\VIP\addons. A way to confirm the missing activity is to have the validate flow on open option turned on

Q: VIP is crashing when running a flow due to a large amount of information being shown in the log window

A: You can switch the update log window option off, this may help with VIP crashing when running flows.

Can’t find what you’re looking for? Search for it on our Git Hub page and if it’s still not there raise a discussion and see if someone from the community can help. https://github.com/CuriositySoftwareIreland/knowledge_and_support/discussions

We also have a support desk where customers can raise system issues and bugs. Curiosity Support Desk - How it works